Refund policy
Return and Refund Policy
We care your 100% satisfaction. PURE'AM gladly accepts return or refund of our products within 30 days of the purchase date, subject to the following conditions:
- Only the completed order(s) under www.puream-beauty.com shall be returned or refunded; those PURE'AM products sold in other online or offline stores cannot be accepted.
- All items purchased on SALE (eg. Starter kits, Special promotional items, and Products on sale with discounts during any specific promotions, etc) are final and not eligible for return or refund.
- Refunds can only be processed to the original payment method.
- Shipping fees are not eligible for a refund.
- International orders and shipments, including Canada, are not eligible for return or refund. International customers are responsible for paying any customs, duties, and fees related to your orders.
Please simply email us at hello@pureambeauty.com with the following information: (1) Return or Refund, (2) Product name of return or refund item, (3) Receipt of the order, (4) Your contact name and phone number, and (5) Reason(s) for return or refund.
Once we receive your email for Return or Refund, PURE'AM Team will contact you for further arrangement. Thank you very much!
Updated Feb 2024
